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    VoIPtalk services

    Support questions related to the VoIPtalk services (www.voiptalk.org)

    An error message appears when I try to top up my account and as a result I am unable to add credit.

    Are there any numbers I cannot call using VoIPtalk? Can I make calls to directory services and emergency services such as 999 or 911?

    Are VoIP to VoIP calls free?

    Can I access my voicemail when I'm not at my phone?

    Can I call a destination not included in your country list?

    Can I call the police non-emergency number 101?

    Can I change my VoIPtalk password?

    Can I delete VoIP IDs I am no longer using?

    Can I get fax numbers from VoIPtalk?

    Can I have a UK number even though I live in another country?

    Can I monitor phone conversations when they are routed through the data network?

    Can I receive incoming PSTN calls using VoIP?

    Can I take my VoIP adapter when I travel?

    Can I use a fixed public IP address for VoIP?

    Can I use my computer while I talk on the phone?

    Can I use my current analogue phone with the VoIP service and does it support cordless phones?

    Can I use VoIP to make calls to PSTN numbers and mobiles?

    Can we connect our existing telephone handsets to the VoIPtalk service?

    Does the VoIP service work with mobile phones?

    Does VoIPtalk offer custom telephone numbers or geographic numbers?

    Do I need to install anything on my computer in order to use VoIPtalk?

    Getting to know your VoIPtalk Account: A brief tour around your VoIPtalk Account Page

    How can I get international numbers, blocks of numbers or extra channels?

    How do I access VoIPtalk Voicemail?

    How do I change the address details on my account?

    How do I configure my phone or VoIP device?

    How do I make calls using VoIPtalk? Do I have to dial a special number?

    How do I prevent unauthorised access to my SIP account?

    How do I update my VoIPtalk card details for a service subscription?

    How do I upgrade or downgrade my VoIPtalk service?

    How do you take payments for services? For example, monthly rental for DDIs or set up fees?

    How long does it take to set up my DDI?

    How many VoIP phones can I run on a single broadband connection?

    How reliable and secure is VoIP?

    How to block calls to UK premium rate numbers

    How to enable calls to the Emergency Services numbers 999 and 112

    How to manage VoIPtalk Voicemail Service

    How to set up Call Divert

    How VoIP is different from a traditional telephone system

    I am on Prepay Silver. Should I wish to downgrade the service, what should I do?

    I am unable to make or receive calls as there is an engaged tone on my phone.

    I have a faulty product, am I eligible for a refund?

    I have enabled call divert, but the calls are not going to the phone I specified.

    I want to display my BT landline number as a Caller ID, can this be done?

    I want two sequential geographical numbers - one for phone and the other for fax. How can I ensure that the numbers I get are sequential and if there are any available?

    Is there a limit on usage on the VoIPtalk Unlimited package?

    My call credit has been allocated to the wrong VoIPtalk ID. Could you please allocate the credit to the xxxx number in my account?

    My VoIPtalk Geographic Number has been cancelled. I did not request for cancellation and I was not informed or aware of an expiry date. How can I reactivate my number?

    Personalise my VoIP Accounts

    Routing Incoming Numbers

    To what countries can I send SMS?

    Voicemail capacity/max time duration

    What do callers get charged when they call me on my Incoming Number (landline to VoIP numbers) purchased from VoIPtalk?

    What does rebooting my phone mean?

    What do I need to get started?

    What equipment would be best for me?

    What is an IP phone?

    What is the cost of calling an 0871 number?

    What is VoIP and how does it work?

    What should I do if I lose my password?

    What type of telephone can I use with VoIPtalk?

    Will I be able to keep my VoIP telephone number if I later decide to transfer my service to another provider?

    Your system shows that my credit card has been accepted, but doesn't show my renewed credit. Can you help?

    Optimising VoIP Performance in Omada Networks

    VoIP Performance: 5 Critical Troubleshooting Tips

    Are there any monthly charges or hidden costs?

    Are VoIP calls cheaper than calls on traditional telephone networks?

    Basic troubleshooting for VoIPtalk accounts

    Can I block caller ID?

    Can I call someone who is not using the VoIPtalk service?

    Can I call TV Voting lines such as X-Factor numbers?

    Can I check individual call costs and duration?

    Can I divert my incoming number?

    Can I get voicemail on my account?

    Can I make calls to services like directory services, speaking clock or emergency services on VoIPtalk?

    Can I reactivate a number if it was cancelled?

    Can I retain or transfer my BT phone number to my VoIP account?

    Can I use a cable broadband modem?

    Can I use a normal NAT router with a VoIP device?

    Can I use my cordless phone with the VoIP service?

    Can I use the service during a power outage? What happens if somebody calls me when my computer is switched off or during a power outage?

    Can I use VoIPtalk to make calls over a wireless network?

    Does my computer have to be turned on to make VoIP calls?

    Does VoIPtalk offer business solutions or services?

    Do I get a receipt or an invoice when I add credit on my VoIPtalk account or place an order?

    Do you offer a failover service that will terminate a call to a PSTN number in the event of termination to the IAX host (in the settings) fails?

    How can I change my account or payment details?

    How can VoIPtalk keep their charges so low?

    How do I cancel my account?

    How do I check if my VoIPtalk account is configured correctly

    How do I find my VoIPtalk password?

    How do I manage the voicemail box using the SIP client or an external number?

    How do I return a product?

    How do I update my VoIPtalk card details for auto top-up?

    How do USB VoIP Phones work?

    How is VoIP different from a traditional telephone system?

    How long have you been in business? What happens to my number or services if your business goes bust?

    How much will I be charged for an SMS and how do I pay for charges?

    How to access your SIP password on the Red service

    How to configure the VoIPtalk auto-top-up feature

    How to forward incoming calls using Advanced Divert

    How to reassign an Incoming Number to another SIP ID

    How to use Voicemail

    I am an existing VoIPtalk customer. How do I upgrade my service package?

    I am paying two different bills for the same VoIP number - 1. UK Geographic Number 2. Prepay Silver. Do I need both of these to use the VoIP number although I only require xxxx number?

    I currently have 4 VoIPtalk IDs, but only two are being used. Could you delete the IDs that are no longer in use?

    I have diverted my Number - Will I be able to see the original caller’s ID on my phone?

    I live in Spain and I need a DDI or a VoIP number that is in Dublin. Do you provide this service, if so how much would it cost me?

    I want to have several VoIP phones hooked up to one number, ideally 0870 or 1? How can I do this and does this require a separate PC to operate?

    Is it free to call other VoIP networks?

    Manage my Scheduled Dialplan

    My phone number is not working, why?

    Outbound call barring on VoIPtalk

    Problems accessing your VoIP account

    Telappliant Red - How to top up account

    Using the VoIPtalk Dial Plan

    We have an employee that would like to work from home and have an analogue extension on our office PBX so that he could make and receive calls to and from other extensions as if he were at the office. What is required? Is a fixed IP address required at both sites or can the units stay connected using a STUN server or similar?

    What do callers pay to call a VoIPtalk number?

    What do I choose - PC-based telephone or hardware or equipment-based VoIP services?

    What equipment do I need?

    What features can I take advantage of with a VoIP phone?

    What is a VoIPtalk ID?

    What is the IAX protocol?

    What rate would I be charged if I called VoIPtalk from another country?

    What type of Internet connection do I need?

    When someone calls me, my phone does not ring.

    Will my DDI for Dublin work for both incoming and outgoing calls?

    IAX to SIP Migration

    Optimising VoIP Performance with Strategic VLAN Design

    VoIP Connection Troubleshooting: A Step-by-Step Guide

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