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    Advanced Ring Groups

    Learn how to create advanced structures for incoming calls using ring groups.

    Firstly, ring groups are used to group a number of extensions together as one destination. Each ring group is assigned their own extension number and name. When the ring group is linked with one of the numbers on the system, it will ring the contents of the ring group.

    The ring group’s page is located in a sub menu of extensions. Inside the ring group you are able to edit the Name of the ring group, the Extension number of the ring group and also the Extensions inside. The Extensions added into the ring group will have to be separated by a comma.

    To access the advanced options, we click the spanner in the top right of the ring group configuration page.

    Two more options on the ring group that are widely used are the Exit Digit; this is used for diverting by pressing a digit on the handset. You can configure this by changing the Digit that you wish your customers to press and the extension that the call will be diverted to, this can be anything from another extension to a voicemail.

    The last option in the advanced options is the Last Destination. When the timeout is set (Measured in seconds) it will divert to the extension inputted into the last destination. This can be anything you choice from a voicemail to an Extension.

    If the last destination is diverting to a voicemail, the radio button below will have to be ticked to ‘Yes’.

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