Passing Caller ID through forwards in ring groups

Sorry, we didn't find any relevant articles for you.

Send us your queries using the form below and we will get back to you with a solution.

Learn how to ensure ring groups recognise caller ID when forwarding incoming calls.

When forwarding a number via a ring group in VoIPOffice (specifically v3.8+), the CLI is not passed through by default.

To resolve this, ensure that the trunk the call is routing out via has the caller ID set to %CALLERIDNUM%. This forces the trunk to pull the CLI from the From: header of the original inbound call.

In cases where a specific number needs to be set as CLI on the trunk, a prefix must be created to forward the call via a different trunk:

On the customer's tenant settings page, press Other Networks.
Enable 1 digit dialling.
Set the prefix to any digit other than 0 or 9 and make sure the Strip Prefix option is selected.
Set the trunk to dial out from.
Ensure the external number in the ring group is prefixed correctly.

Welcome to the Customer Help Centre

For information relating to the use of products and services provided by Telappliant

Sorry, we didn't find any relevant articles for you.