0345 004 4040 support@telappliant.com

Welcome to the Customer Help Centre

For information relating to the use of products and services provided by Telappliant

    Sorry, we didn't find any relevant articles for you.

    Send us your queries using the form below and we will get back to you with a solution.


    How to Setup an Alert Profile on the Wholesale Portal

    This guide will show you How to Setup an Alert Profile on the Wholesale Portal.


    An example of how this can be useful is when you need to alert a customer that their credit has fallen below a certain figure.


    Setting up the Alert Profile


    Click "Wholesale" then "Alert Profile".


    For "domainName" enter your domain for example "your-company.com".


    For "description" enter a description for your company for example "Your Company - Providing Excellent Quality VoIP".


    For "serviceName" enter your company name for example "Your Company".


    For "fromAddress" enter your company email for example "info@your-company.com".


    For "subject" enter the subject of the alert email for example "Low Balance Warning" or you can leave the default of "Your {servname} account is low on credit - Please top up now".


    For "webLink" enter your website link for example "https://www.your-company.com".


    For "topupLink" enter the link to the website where your customers can buy credit for example: "https://www.your-company.com/top-up".


    For "currency" enter your currency for example "GBP".


    For "message" enter the body of your alert email for example here is the default:

    Dear {servname} Subscriber,

    Your {servname} account ({cardid}) is low on credit.

    You have {credit} {currency} remaining on your account. You can topup your call credit by visiting the following link: {topuplink}

    This email is sent when your balance drops below {lcv} {currency}. If you wish to turn off low credit notification or adjust your low credit warning level then please login to your {servname} account.

    Best wishes,

    The {servname} Team{weblink}


    Setting up the Alerts on a SIP ID

    After the Alert Profile is Setup then you will be able to use the "Edit Alerts" setting on the SIP ID.

    That allows you to set "Min. Credit", "Email" and "Enable".

    Was this article helpful?

    Still can't find what you are looking for?

    Our award-winning customer care team is here for you.

    Contact Support

    Powered by