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    Wholesale Services : enabling voicemail for a user

    Telappliant wholesale partners have the ability to enable a voicemail service for their users. The voicemail will be used when the SIP ID or trunk is not registered or if an inbound call is not answered. 

    Prerequisites

    To complete this task you will need access to the Wholesale Portal. You will also need the following:

    • Your Wholesale Portal login details.
    • The user's SIP ID
    • An email address for the end customer for voicemail notifications


    Enabling Voicemail

    To enable voicemail for a SIP ID please follow the steps below:

    1. Navigate to https://wapi.breathecall.com/portal using your internet browser and enter your username and password to login.

    2. Once logged in, click on "Accounts" on the menu bar at the top.~



    3. Enter the SIP ID of the end customer in the Query field and click the Search button.

    4. From the resultant list, click on the View/Edit button.

    5. From the menu on the left, click the 'Voicemail" link.

    6. Enter the email address to send voicemail notifications to in the email field and click the Submit button.

    Once the voicemail has been activated, the webpage changes as per the screenshot below allowing for the password to be updated. By default the password for the voicemail is the same as the SIP password. It is recommended that you change this.

    Note: The new password should contain only numeric values thus allowing it to be entered via a telephone keypad. 


    Testing Voicemail 

    You can test voicemail by calling an incoming number linked to the SIP ID and allowing it to ring until it forwards to voicemail.

    To retrieve the test message, dial 9200 from a VoIP phone registered to the SIP ID.

    Notes

    Voicemails older than 14 will be automatically deleted. It is not possible to amend this setting.

    The minimum length of any voicemail message is 3 seconds. Any message shorter than this will not be delivered. It is not possible to amend this setting.

     

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