Introduction

1. Using Your Desk Phone

Making Calls

Making International Calls

Extension Dialling

Intercom

Receiving Calls

Voicemail

Accessing Voicemail

Setting Up Your Mailbox

Alternate Greetings

Voicemail Tree

Handling Calls

Attended Transfer

Blind Transfer

Transfers to External Numbers

Voicemail Transfer

Park and Hold

Dedicated Call Pickup

3-Way Conference

2. Using the Web Portal

Accessing the Portal

Desktop Call Control

Incoming Calls

Active Calls

Home

Voicemail

Messages

Voicemail Settings

Recording a Greeting

Uploading a Greeting

Recorded Name

Answering Rules and Time Frames

Time Frames

If you select Days of the week and times

If you select Specific dates or ranges

Answering Rules

Call Forward Drop-down Options

Ring Timeout

Allowing or Blocking Callers

Contacts

Filter and Search

Add and Import Contacts

Adding a Contact

Importing Contacts

Selecting Favourites

Editing Contacts

Phones

Using SNAPmobile

Music On Hold

Adding Music on Hold Files

Playing an Introductory Greeting

Call History

Filtering the Call History

Exporting the Call History Log

Profile