Index

A

Active calls

Adding

Adjusting Music On Hold settings

Agents

Allowing calls

Answering rules

Associating phones with an extension

B

Best practices, IVR

Blocking

callers

calls

C

Calls, allowing or blocking

Changing

answering rules

open hours

order of Music on Hold files

Conferences

Configuring

extension answering rules

extension profiles

extension voicemail

phones

Conventions in this document

D

Deleting

Displaying

E

Editing

Exporting

phone hardware information

phone numbers

Extensions

Extension profiles, configuring

F

Filtering

Music on Hold

O

Open hours

P

Phone

Phones

associating with an extension

configuring

deleting

editing

exporting hardware information

filtering

Q

Queues

R

Recording intro greetings and menu prompts

Replacing employees

Resetting a password

S

Setting call forwarding and new holidays

Statistics

conference

panel

T

Time frames

Troubleshooting a remote phone

V

Viewing begin and end dates

Voice mail, configuring

W

Web portal log in

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A

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Welcome to the Customer Help Centre

For information relating to the use of products and services provided by Telappliant

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Index

A

B

C

D

E

F

G

H

I

J

L

M

O

P

Q

R

S

T

V

W

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