CONTENTS
Preface
Document Conventions
Glossary Conventions
1. Accessing the Admin Web Portal
Logging in to the Web Portal
Understanding the Admin Portal Interface
2. Quick Guide to Common Tasks
Resetting a PIN
Replacing Employees
Moving a Phone
Changing Open Hours
Setting New Holidays
Setting Call Forwarding
Blocking a Caller
3. Working with Active Calls
Call Graphs
Statistics Panel
4. Working with Extensions
Displaying the Extensions Page
Adding Extensions
Editing Extensions
Configuring the Extension Profile
Configuring Extension Answering Rules
Allowing or Blocking Calls
Adding Answering Rules
Changing the Active Answering Rule
Editing Answering Rules
Deleting Answering Rules
Configuring Extension Voicemail
Configuring Phones
Associating Phones with This Extension
Editing Phones
Deleting Phones
Importing Extensions
Deleting Extensions
5. Working with Conferences
Displaying the Conferences Page
Adding Conferences
Editing Conferences
Deleting Conferences
Joining a Conference
Viewing Conference Statistics
6. Working with IVRs
Displaying the IVRs Page
Adding IVRs
Recording Intro Greetings and Menu Prompts
Editing IVRs
Deleting IVRs
IVR Best Practices
7. Working with Queues
Displaying the Queues Page
Adding Queues
Editing Queues
Deleting Queues
Adding Music on Hold to a Queue
Working with Agents
8. Working with Time Frames
Displaying the Time Frames Page
Working with Time Frames
Adding Time Frames
Editing Time Frames
Deleting Time Frames
Viewing Begin and End Dates
9. Working with Music on Hold
Displaying the Music on Hold Page
Adding Music on Hold Files
Changing the Order of Music on Hold Files
Editing Music on Hold Files
Deleting Music on Hold Files
Adjusting Music on Hold Settings
10. Working with Inventory
Displaying the Inventory Page
Managing Phone Numbers
Filtering Phone Numbers
Editing Phone Numbers
Exporting Phone Numbers
Managing Phone Hardware
Filtering Phone Hardware
Adding Phones
Editing Phones
Exporting Phone Hardware Information
11. Viewing Call History
Displaying the Call History Page
Filtering Call History
Exporting Call History
12. Taking a Phone Home
Installing a Phone at Home
Troubleshooting a Remote Phone
