Create 'English' IVR

Click on 'Add IVR' button

Set IVR 'Name'='English'

Set IVR 'Number'='1000' for example

Select 'Greeting' file with the instructions in English

Set option '1'='1001' (1001 will be used for 'French' IVR)

Set other IVR options as per your needs

Click on 'Save' button

Create 'French' IVR

Click on 'Add IVR' button

Set IVR 'Name'='French'

Set IVR 'Number'='1001' for example

Select 'Greeting' file with the instructions in French

Set option '1'='1000' (1000 is 'English' IVR)

Set other IVR options per your needs

Click on 'Save' button

If a DID takes all calls to the 'English' IVR '1000', the instructions tell you to press '1' for French and play other IVR options in English. You press '1' and are redirected to 'French' IVR '1001' where