0345 004 4040 support@telappliant.com

Welcome to the Customer Help Centre

For information relating to the use of products and services provided by Telappliant

    Sorry, we didn't find any relevant articles for you.

    Send us your queries using the form below and we will get back to you with a solution.


    Gigaset A580 IP Firmware Update

    Learn how to update the firmware on your Gigaset A580 IP device to ensure your system is running smoothly.

    Find out Current Version of Firware
    1.From the handset - find out your IP address:
    Menu
    Settings
    Base
    Local Network
    System PIN - the default is 0000
    IP Address - make a note of it i.e. 10.0.0.5 or 192.168.x.x
    2.Make a browser connection to that IP address:
    http://10.0.0.13
    3. Go to Status - this is your current Firmware version
    Software
    Firmware Version: 021920000000 /047.00
    EPROM : 159
    Upgrade the Firmware from the handset:
    1. Menu -
    Settings
    Base
    Firmware Update
    System PIN - 0000
    The firmware upgrade will start - please wait (this may take a few minutes)
    When it is upgraded you may get a sort of error message that says server inaccessible.
    2. Go back to your browser session
    Status
    Software
    The firmware Version will now be the new version of: 022230000000 /047:00
    EEPROM version: 179
    if you went back to the handset and repeated the firmware upgrade you will get the message 'No update required', which means that you have the latest version onboard.
    Please do the following:
    1.Ensure your base station is connected to the mains power, telephone socket and network port.
    2.When your base station is connected to the network port either on an ethernet switch or router,
    the paging key will light up on your base station.
    3. Router must be DHCP enabled - most routers have default set for DHCP - this will give any network
     device i.e. your VOIP phone an automatic IP address. <If router is not DHCP enabled you will have to
     give your VOIP phone a static address>.
    4. Add your VOIP information.
    Ensure you have username and password for this extension on http://77.240.48.113. You can add this
    data via the Connection Assistant - Settings - Base- Telephony - Connection Assistant.
    5. If this is all configured correctly, you will be able to make a connection to the VOIP Sever and
    the internal name of your handset will be displayed e.g. X 4524.
    6. You can test your VOIP connection by calling the Gigaset.net echo service:
    Enter this t/ph number 12341#9, press talk key. When prompted speak into handset. If you hear
    your own voice echoed then you are connected to the internet.
    Firmware Upgrade
    1. If your handset displays a message 'firmware upgrade' - press the right-hand key Yes.
    The firmware download will start to load. It takes about 3 mins.
    To do a manual firmware download:
    Find out Current Version of Firmware
    1.From the handset - find out your IP address:
    Menu
    Settings
    Base
    Local Network
    System PIN - the default is 0000
    IP Address - make a note of it i.e. 10.0.0.5 or 192.168.x.x
    2.Make a browser connection to that IP address:
    http://10.0.0.13
    3. Go to Status - this is your current Firmware version
    Software
    Firmware Version: 021920000000 /047.00
    EPROM : 159
    Upgrade the Firmware from the handset:
    1. Menu -
    Settings
    Base
    Firmware Update
    System PIN - 0000
    The firmware upgrade will start - please wait (this may take a few minutes)
    When it is upgraded you may get a sort of error message that says server inaccessible.
    2. Go back to your browser session
    Status
    Software
    The firmware Version will now be the new version of: 022230000000 /047:00
    EEPROM version: 179
    if you went back to the handset and repeated the firmware upgrade you will get the message
    'No update required', which means that you have the latest version onboard.

    Was this article helpful?

    Still can't find what you are looking for?

    Our award-winning customer care team is here for you.

    Contact Support

    Powered by