Configuration of Operational Hours
To configure the operational hours on the VoIPOffice, firstly, you will need to edit a DID which can be done by logging into your VoIPOffice with the details provided via email when you signed up for the VoIPOffice service. When you have edited the DID, you will need to click 'Advanced Settings'. This will bring up an 'Operation Times' button. When clicked, this will open another window in your web browser.
To enable the operational hours, these need to be set to 'on' at the top left of the page. When this has been done, you will be able to edit the operational hours fields as required. On the top bar of the operation times, it is required to set a default destination as all calls are redirected during the closed times to the destination configured.
Description of destinations follows in priority order:
- Open dates: Sets the working hours during which the DID is to redirect calls as set in the DID Add/Edit window. If any call is received during the hours not set here, 'Custom Destination' is checked, and if they do not apply, the call is redirected to the 'Default Destination'.
- Custom Destinations: Redirects all calls received during set hours to the destination provided in the field.
- Closed dates: Sets the specific date when all calls are redirected to the 'Default Destination'. If 'Destination' field in the closed dates is set, the call will not go to the 'Default Destination' but to this number.
To add a custom destination, open day or closed date, click the plus button at the end of the option, then you can select the from and to date, along with the hours that you require.
NOTE: Operation times can only be set up to midnight. For example if you had operation hours set from Tuesday to Wednesday 8pm to 3am the setting won't carry it over to the next day. For example, calls with be diverted at 8pm on Tuesday until midnight, then again at 8pm on Wednesday until midnight.