Cancelling a direct debit agreement and updating your company details can be a straightforward process when you know the right steps to follow. At Orbtalk, we aim to make this process as smooth and convenient as possible for our customers.
If you need to modify your existing direct debit mandate, there are two primary ways to initiate the process:
- Phone Support: Contact our Customer Services team directly at 0203 5888 000, selecting option 3. Our representatives are ready to guide you through the cancellation and update process.
- Email Communication: Alternatively, you can email our Customer Services team at customerservices@telappliant.com with your specific request.
Once you've reached out through either channel, our team will take the following actions:
- Review your current direct debit agreement
- Process your cancellation request
- Prepare a new Direct Debit mandate reflecting your updated company details
After receiving the new mandate, you'll need to complete the updated documentation through the Orbtalk Portal. This ensures that all your company information is current and accurately recorded.
Important Tip: Have your current company information and desired updates ready when you contact our team to expedite the process.
Should you encounter any difficulties or have additional questions during this process, our Customer Services team is always available to provide comprehensive support and guidance.
