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    12. Taking a Phone Home

    Learn how to avoid losing potential clients, customers and contacts when you bring a work phone home.

    Depending on your office’s network configuration, you may be able to use your phone at home.

    Installing a Phone at Home

    To install the phone at home, you need an Ethernet cable and an AC power supply.

    1. Plug either end of the Ethernet cable into the phone's LAN jack.
    2. Connect the other end of the cable to your home router or switch.
    3. Connect the supplied AC adapter to the phone and to a working AC outlet. The phone is now ready for use.

    Note: We cannot guarantee call quality or reliability with phones not on our data network. In addition, 999 services might not work properly when removing a phone from the office.

    Troubleshooting a Remote Phone

    In the unlikely event you encounter a problem using the phone at home, consider the following troubleshooting suggestions.

    Problem Corrective Action
    Phone can make a call but lacks audio or cannot receive calls. There might be a problem with your home network. Ensure that your network does not have double Network Address Translation (NAT) or SIP Application Layer Gateway (ALG) disabled on the router. We cannot reconfigure home networks; however, we will provide technical assistance to your IT staff or vendor.
    Your home router is in a different room from the phone and Ethernet wiring isn't available between the rooms. Consider using a HomePlug Powerline solution. We do not provide or support HomePlug systems, but such solutions are available from office supply and electronics stores.
    Phone does not work at all. Contact us for technical support. Before calling, have the phone's MAC address ready.
    Phone can make and receive calls but call quality or reliability is poor.
    • For connecting your phone/softphone, use Ethernet instead of Wi-Fi.
    • Check the quality of your internet connection at http://myspeed.visualware.com. If your Mean Opinion Score (MOS) is below 4, your Internet connection lacks the speed or quality to support an IP phone.
    • Your router may be able to prioritise SIP (IP Phone) traffic. Have your IT staff or us configure Quality of Service on your router.

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