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    VoIPtalk services

    Support questions related to the VoIPtalk services (www.voiptalk.org)

    An error message appears when I try to top up my account and as a result I am unable to add credit

    Are VoIP to VoIP calls free?

    Can I access my voicemail when I'm not at my phone?

    Can I call TV Voting lines such as X-factor numbers?

    Can I divert my incoming number to a landline or mobile?

    Can I have a UK number even though I live in another country?

    Can I reactivate a number if it was cancelled?

    Can I take my VoIP adapter when I travel?

    Can I use a fixed public IP address for VoIP?

    Can I use the service during a power outage?

    Can I use VoIPtalk to make calls over a wireless network?

    Configuration of a FreePBX with a VoIPtalk trunk

    Configuring a Draytek Vigor IPPBX with a VoIPtalk SIP trunk

    Configuring a Polycom SoundPoint IP 321/331 with VoIPtalk

    Configuring a Yealink T21 with VoIPtalk

    Configuring a Grandstream HT704 with VoIPtalk

    Configuring a TP-Link Router with a VoIPtalk SIP trunk.

    How do I prevent unauthorised access to my SIP account?

    Can I block caller ID?

    Can I change my VoIPtalk password?

    Can I use my computer while I talk on the phone?

    Manage my Scheduled Dialplan

    Does my computer have to be turned on to make VoIP calls?

    How can I change my credit card details?

    How do I make calls using VoIPtalk? Do I have to dial a special number?

    How long does it take to set up my DDI?

    I am on Prepay Silver. Should I wish to downgrade the service, what should I do?

    I have a faulty product, am I eligible for a refund?

    My call credit has been allocated to the wrong VoIPtalk ID. Could you please allocate the credit to the xxxx number in my account?

    What do I choose - PC-based telephone or hardware or equipment-based VoIP services?

    What is VoIP and how does it work?

    Will my DDI for Dublin work for both incoming and outgoing calls?

    Are there any numbers I cannot call using VoIPtalk? Can I make calls to directory services and emergency services such as 999 or 911?

    Can I access my voicemail when I'm not at my phone?

    Can I divert my incoming number?

    Can I monitor phone conversations when they are routed through the data network?

    Do you offer a failover service that will terminate a call to a PSTN number in the event of termination to the IAX host (in the settings) fails?

    How do I find my VoIPtalk password?

    Is it free to call other VoIP networks?

    Can I check individual call costs and duration?

    How do you take payments for services? For e.g. monthly rental for DDI's or set up fees?

    What is the cost of calling an 0871 number?

    Can we connect our existing telephone handsets to the VoIPtalk service?

    What type of telephone can I use with VoIPtalk?

    Can I make calls to services like directory services, speaking clock or emergency services?

    What features can I take advantage of with a VoIP phone?

    Can I use a normal NAT router with a VoIP device?

    An error message appears when I try to top up my account and as a result I am unable to add credit.

    What does rebooting my phone mean?

    Using the Dial Plan

    How can I change my account or payment details?

    How do I return a product?

    How do I upgrade or downgrade my service?

    How do I update my VoIPtalk card details for Auto top-up?

    Are VoIP calls cheaper than calls on traditional telephone networks?

    Basic troubleshooting for VoIPtalk accounts

    Can I call the new police non-emergency number 101?

    Can I delete VoIP IDs I am no longer using?

    Can I get fax numbers from VoIPtalk?

    Can I make calls to services like directory inquiries, the speaking clock or emergency services?

    Can I retain or transfer my BT phone number to my VoIP account?

    Can I use a cable broadband modem?

    Can I use my current analogue phone with the VoIP service and does it support cordless phones?

    Can I use VoIP to make calls to PSTN numbers and mobiles?

    Configuration of a 3CX PBX with a VoIPtalk SIP trunk

    Configuring a Cisco SPA 112/122 with VoIPtalk

    Configuring a Grandstream GXP 2140 with VoIPtalk

    Configuring a TP Link Router with a VoIPtalk SIP trunk.

    Configuring Zoiper with VoIPtalk

    Configuring a Grandstream GXP2140 with VoIPtalk

    Configuring a Yealink T46G with VoIPtalk

    Do I need to install anything on my computer in order to use VoIPtalk?

    Personalise my VoIP Accounts

    Can I retain or transfer my BT phone number to my VoIP account?

    Can I use the service during a power outage? What happens if somebody calls me when my computer is switched off or during a power outage?

    Do I get a receipt or an invoice when I add credit on my VoIPtalk account or place an order?

    Does VoIPtalk offer custom telephone numbers or geographic numbers?

    How do I change the address details on my account?

    How is VoIP different from a traditional telephone system?

    I am an existing VoIPtalk customer. How do I upgrade my service package?

    I am paying two different bills for the same VoIP number - 1. UK Geographic Number 2. Prepay Silver. Do I need both of these to use the VoIP number although I only require xxxx number?

    I want two sequential geographical numbers - one for phone and the other for fax. How can I ensure that the numbers I get are sequential and if there are any available?

    My VoIPtalk Geographic Number has been cancelled. I did not request for cancellation and I was not informed or aware of an expiry date. How can I reactivate my number?

    What do I need to get started?

    Will I be able to keep my VoIP telephone number if I later decide to transfer my service to another provider?

    Are there any monthly charges or hidden costs?

    Are VoIP calls cheaper than calls on traditional telephone networks?

    Can I call someone who is not using the VoIPtalk service?

    Can I get voicemail on my account?

    Can I take my VoIP adapter when I travel?

    Does VoIPtalk offer business solutions or services?

    How reliable and secure is VoIP?

    What do callers get charged when they call me on my Incoming Number (landline to VoIP numbers) purchased from VoIPtalk?

    How can VoIPtalk keep their charges so low?

    What do callers pay to call a VoIPtalk number?

    What rate would I be charged if I called VoIPtalk from another country?

    What is an IP phone?

    Are VoIP to VoIP calls free?

    Manage my Voicemail

    Can I use a cable broadband modem?

    Can I use VoIPtalk to make calls over a wireless network?

    My phone number is not working, why?

    What should I do if I lose my password?

    Getting to know your VoIPtalk Account: A brief tour around your VoIPtalk Account Page

    How can I get international Numbers, blocks of Numbers or extra channels?

    How do I set up my SIP Device

    How do I update my VoIPtalk card details for a service subscription?

    VoIP Hardware Setup Guides

    View all topics

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